Koodo Community

International addons long distance 1000 min

  • 1 August 2019
  • 4 replies

Hi, I have international calling addons 1000 minutes , and this time i got overcharged as total airtime minutes i used is 1150.
there is no way you can track your international calling usage. even i checked long distance call option it show me nothing there.
is that possible can you waive off that charges this time.

4 replies

Userlevel 7
Badge +4
"minutes i used is 1150."
Did you go over 150 minutes ? It's more than 2 hours of extra minutes.
What do you see when you click "long-distance" option under usage filter?
Userlevel 7
Badge +4
When you go to your selfserve >> View usage >> Airtime, there is a filter on the top right. It has the option for you to filter all Long distance calls. It might help in the future.

Tell me 1 thing can you count minutes by yourself how many airminutes u used,
Koodo rep said they can't do anything here...
Userlevel 7
Badge +4
That'll require speaking to a rep to see if they'll reduce or eliminate it. There's no guarantees. You can send a private message to Koodo via Facebook Messenger or DM via Twitter or schedule a call back at koodo.com/chat

Yes you need to count the minutes yourself.