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All discussions about Koodo plans and add-ons.

  • 1,498 Topics
  • 5,947 Replies

1498 Topics

D
dchokBeginner
asked in Plans & Add-ons

Bring your own device (tablet)

Can I bring my own tablet and add it to my smartphone plan?  I want to add a $15 for 4gb tablet plan but I don’t want to purchase another tablet.

1
Allan M
1 year ago
S
SlimOrganizer
posted in Plans & Add-ons

Koodo data speed

Koodo data speed is so slow. It must be Telus throttled down.

2
R
2 years ago
S
ShalyneeBeginner
asked in Plans & Add-ons

Is there a way to block a blocked caller from leaving voicemail?

Is there a way to block a blocked number from leaving voicemail on Android?I'm being harassed by someone and this just allows them to fill my inbox with unheard voicemail.Is there perhaps anything my provider can do on the other end?

2
BobTheElectrician
2 years ago
O
OllyLBeginner
asked in Plans & Add-ons

Xiaomi Poco X3 Pro with Koodo?

I’m interested in buying the Xiaomi Poco X3 Pro phone and looked up the bandwidth stats (I think thats what its called) for calls and texts and wifi and it seems to match up with the bandwidths/frequencies koodo plans provide, so I think that means if I use this phone and get a koodo plan with it that it will work? Just want to know for sure though.

4
Dinh
2 years ago
Maximilien
MaximilienConnector
asked in Plans & Add-ons

Switch to Koodo from another carrier and keep the phone number

Hi,Currently I’m with another carrier, but I want to switch to Koodo and keep my number.Can you please tell me which are the steps for this?Thank you.BR,Max

7
Maximilien
2 years ago
I
IngridBeginner
asked in Plans & Add-ons

When does rate plan changes take effect?

I was running out of data on my current plan so, with one day left in my cycle, I upgraded my rate plan.Now I seem to have lost all of what remained of my data and the upgraded amount, which is 10 GB is not showing up. My account shows only 658 MB data remaining which is much less than I had before I made the switch. It is showing that my other data amounts are 'expired'.How long does it take for changes to take effect? It said 15 minutes but it's been hours now and still no increase in my data availability.And is it just me or is Koodo Assist totally useless?! 

2
Bernard Koodo
2 years ago
Sreela Sreekumar Pillai
Sreela Sreekumar PillaiBeginner
asked in Plans & Add-ons

Easy Roam on prepaid

Hi  I have a prepaid account and I am currently in indiai want to receive an OTP for a transaction but because there is no service I can’t get it. Can I activate easy roam for 1 day and how to add it to my number ? Will this solve my problem ? i am not being able to add easy roam via text because I have no service. Where can I find this option ?

1
Allan M
2 years ago
A
AceRConnector
asked in Plans & Add-ons

No International Network outside Canada

Hi,Customer : Koodo MonthlyMobile : UnlockedAdded Add-ons : Intl Voice Roaming, Easy RoamType of Mobile OS : Android Koodo SIM is not working in India since last 10 days. Since Koodo Customer Care does not have any EMAIL ID to contact, I am stuck up without a solution. Can anyone help ?

5
A
2 years ago
J
Jacob22Beginner
asked in Plans & Add-ons

is there koodo roaming charges if I’m using other carrier esim while in the USA

I have a koodo SIM card in my iPhone 11 on a post paid plan with easy roam. I’ll be getting an eSIM with another carrier when I’m traveling in the USA. What should I do to prevent getting charged roaming charges by Koodo while I’m in the USA using the other carrier’s eSIM? 

2
Mayumi
2 years ago
K
koodoo12312312312Beginner
asked in Plans & Add-ons

How to enable international calling?

On my addons it says i have $0 1000min International LD Add-on (US, IND, GER, CHINA, HK, TW, BD, ITALY, MEX, AUS, Macau) But When I call the UK it says international calling isn’t enabled on my phone which then tells me to call *611 which is just an automated bot that points you to the chat bot instead of an actual person. How do I active long distance calling on my phone

1
Dinh
2 years ago
C
cinlang1930Organizer
posted in Plans & Add-ons

international Easy Roam and 1 866 number

If I am in Bahamas and use my international easy roam to dial a Canadian toll free 866 # will it be still included ? I have unlimited calls on my regular monthly package . 

12
Mayumi
2 years ago
Lozanoari
LozanoariBeginner
posted in Plans & Add-ons

Prepaid overseas

I have recently purchased U.S roaming data booster, U.S roaming talk booster, U.S roaming text booster and long distance talk booster onto my prepaid account but I am now overseas and my phone is saying it has no service? I’ve already tried restarting it. 

3
Dinh
2 years ago
MesaMac
MesaMacConnector
asked in Plans & Add-ons

Easy Roam

I am nervous about using Koodo’s ‘Easy Roam’ for future travel to the US. I will have lots of information on my phone (hotel reservations; COVID test results; vaccine proof etc) and need to be sure that Easy Roam is ‘easy’. Will my phone automatically connect when I get to the US? Has anyone had experiences (good or bad) with using Easy Roam in the US?

7
Mayumi
2 years ago
Annabel Chen
Annabel ChenBeginner
asked in Plans & Add-ons

Purchased a data booster 1GB but I can't access it

I purchased a data booster 1GB on Aug 25  but I can’t use it even though I haven’t use any of the data. Then I purchased it again  and worked this time. However, I was charged twice even though the first time doesn;t work and I wasn’t able to access the data.

7
BobTheElectrician
2 years ago
S
SLee2097Beginner
asked in Plans & Add-ons

About change plan.

Wanna ask something.I’m using prepaid plan for now. But it seems like there has postpaid plan when I click the change base plan.So here is the question.Are those postpaid plan? If so, can I change my prepaid plan to the postpaid plan without change sim card?Thanks, regards.

1
Dinh
2 years ago
R
rchong298Beginner
asked in Plans & Add-ons

WHP does the international long distance saver add-on work for home phone?

Trying to determine if the international long distance saver add-on ($3/month) will help reduce the long distance costs on the home phone. Also, I wondering do I need to purchased the add-on separately for each ofmy mobile numbers (2)?

2
R
2 years ago
I
idearatBeginner
asked in Plans & Add-ons

Int’l long distance saver addon: is it immediate?

If I use self service to add the International Long Distance addon, is it added immediately?  I.e., can I place a call as soon as I’ve added it at the saver rates?I need to call New Zealand on rare occasions, and it would pay for itself after the first 3 minutes.  But I also go months without needing to call, so I’d rather just add it when needed then cancel.  Does that work? Thanks….  Perry.

2
Dinh
2 years ago
B
Benny6525Beginner
posted in Plans & Add-ons

Clarification of what is included with Unlimited international messaging (text & picture)

Does Unlimited international messaging (text & picture) include texts sent from outside Canada to Canada

2
G
2 years ago
K
K00d0_userBeginner
posted in Plans & Add-ons

porting number

Hi, my mom was switching to Koodo and she needs to port her number. I have received a SIM card from Koodo. How do I port the number now?

1
R
2 years ago
K
KELLYTOTHBeginner
asked in Plans & Add-ons

just changed to a plan with more data, will the new amount of data take effect immediately?

Just changed my plan to one with more data, I was charges a prorated fee and understood the new plan will take effect immediately. Meaning I should have more data, just looking for clarification. 

2
R
2 years ago
F
Felipehp2Beginner
asked in Plans & Add-ons

Switching Koodo plan to new gift phone?

I am currently on a plan with Koodo, with a Koodo Samsung phone, and I just paid off my Tab. I just received a new Samsung phone as a gift, and I'm not sure how to switch my current plan over to the new phone. Any help would be appreciated.

1
Dinh
2 years ago
CooperYue
CooperYueBeginner
posted in Plans & Add-ons

Can I have a SIM and eSIM with the same number?

Can I have a SIM and eSIM with the same number? one SIM for smartphone and one eSIM for smartwatch(LTE), both devices can share a same phone number. Thanks guys

1
Dinh
2 years ago
Vickie Benoit
Vickie BenoitBeginner
asked in Plans & Add-ons

New

Hi I am with Telus, if I come with Koodoo can I keep the same number ? thank you 

2
Vickie Benoit
2 years ago
S
SrikhiBeginner
asked in Plans & Add-ons

Can't refer :(

When trying to refer someone and logging into the referral site I get a great message “You don't have any services eligible for this program.”

5
Dinh
2 years ago
T
totescrayBeginner
asked in Plans & Add-ons

How do I know if I have to pay my tab bonus balance when I change my plan?

So my current plan is $45/month for 2gb and right now if I change my plan to the current $45/month plan, i get 3gb a month instead. Would I still have to pay whatever is in the tab bonus balance? 

10
Dinh
2 years ago

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