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All discussions about Koodo plans and add-ons.

  • 1,240 Topics
  • 4,823 Replies

1240 Topics

R
Riley02Beginner
posted in Plans & Add-ons

phone number

I was supposed to keep my old number when moving to Koodo and when j switched I got a new number… how to fix that

1
Dinh
1 year ago
L
Lea SelinaBeginner
asked in Plans & Add-ons

First Canadian SIM

Hi! I am new in Canada (Montreal) as an International Student. I do not have a canadian number yet, but I would very much like to receive one with a monthly plan for my existing phone. However, I can’t order one of your SIM Cards as I do not have a canadian numer yet (which is required at CheckOut). Moreover, I could pay online with Visa or Mastercard, is one of the options okay?Otherwise, I can also visit a store of Koodo and buy my new SIM Card in person, however I am a little confused right now as I do not understand how to get a Canadian SIM Card for the first time. Thank you very much, any help is highly appreciated! 

3
BobTheElectrician
1 year ago
H
HeyKConnector
posted in Plans & Add-ons

What is the guest services' phone number?

Hi, I just got a phone call today from Virgin and they’d like to offer me $40 for 10GB, unlimited text, unlimited minutes and 1000 international minutes. (They have the same plan for $50 online.) My current plan with Koodo is $35 without data. I’d like to talk to Koodo customer services’ staff over the phone, but I can’t find a phone number that can help me to connect with a real person. Anyone know which number should I call? Thanks,K

3
M
1 year ago
W
WataWataBeginner
asked in Plans & Add-ons

$15 plan (prepaid/postpaid): Are incoming minutes unlimited?

I’m a future customer.$15 plan (prepaid OR postpaid): Are incoming minutes unlimited? If yes, are incoming  minutes free only if I’m in my home province? Or if I’m in any Canadian province?

2
W
1 year ago
I
It's your callBeginner
posted in Plans & Add-ons

Calling long distance using a landline hub

Hi, I'm thinking of getting the landline hub for my elderly mother who makes frequent calls to Panama and Trinidad.  Is there a plan with international calling that can keep the cost manageable for me?  Thanks for your time, appreciate any help on this.

1
Allan M
1 year ago
J
JennafwaBeginner
asked in Plans & Add-ons

Error in changing phone plan via self serve

Tried changing my plan to take advantage of the new deals right now, but the error came up "A rate plan change is scheduled for {0}. You can change your rate plan after that date, and it will come into effect in your next billing cycle.". What does it mean {0}? Means I won't be able to change my phone plan, like ever?

5
Timo Tuokkola
1 year ago
J
j4v4nRockstar
asked in Plans & Add-ons

5gb addon removed after promotion

I recently received a call from Koodo and was able to upgrade my plan to more data for a $10 flat fee. The rep did not make me aware that I would be losing my existing 5gb addon which I thought would stay on my account. Can I get the 5gb addon back? 

1
Mayumi
1 year ago
K
kanaanBeginner
posted in Plans & Add-ons

Canada wide messaging vs international messaging

I’m debating between these two plans.  One is $35 with unlimited Canada-Wide messaging, the other is $45 with unlimited international messaging. I text someone from the USA who sends me pictures an videos, I send them back. If I choose the $35 plan, will I be charged for these SMS? Am I better off getting the $45 plan to avoid being charged for these texts?Thanks, 

1
Timo Tuokkola
1 year ago
Jilly Catriona
Jilly CatrionaConnector
asked in Plans & Add-ons

Pay As You Go Plan

So my mom is looking into switching to Koodo - and their $30 Pay as You Go Data plan. Does anyone know how this works?? Will she buy x data a month for x amount, then going over it she pays 13/100mb? I am trying to tell her just buy a plan but she wants to save $$$. Thanks!

8
D
1 year ago
P
Phyllis BoyerBeginner
asked in Plans & Add-ons

How to Add extra Data?

I get 5 GB of free data with my plan and as of yesterday I found out it wasnt enought to get through the whole month. I'm  wondering if anyone can tell me how to add 1 more GB onto my phone. In simple instructions as I am very new to all this. Also do I pay when I get my bill or do I have to pay when I put on with bank card or credit card? I'm in Canada if that makes any difference. Thanks. PB

2
D
1 year ago
G
gumheadBeginner
asked in Plans & Add-ons

How long for sim to be delivered

New customer, ordered  new sim and was told it was shipped Aug 17 now its the 22nd ...how long does it take for new card? 

4
M
1 year ago
Mostafa Shalaby
Mostafa ShalabyBeginner
asked in Plans & Add-ons

How to Check Network Compatibility Using IMEI?

Hey, I am currently using the Pocophone F1 as my device and I want to know if it would be compatible with koodo, using its IMEI. I tried willmyphonework.net , however it doesn't have my device listed. Thanks in advance!

4
Mostafa Shalaby
1 year ago
Robyn Holwell
Robyn HolwellBeginner
asked in Plans & Add-ons

Starter plans (3G data speed)

Does 100 Canada wide anytime outgoing minutes mean you are charged extra every time someone calls your cell phone?

2
R
1 year ago
nardonei
nardoneiBeginner
posted in Plans & Add-ons

Is there a way to share data

Me, my mom and my dad are all under one account, I do not have any data on my phone but my mom has extra. Is there a way to transfer the unused data or share the data between phones?

2
G
2 years ago
J
JbezukoBeginner
asked in Plans & Add-ons

Voicemail keeps saying call failed

Every time I press “voicemail” it goes directly to call failed. I have tried restarting my phone and still cannot access my voicemail messages.

5
D
2 years ago

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