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In USA can't send receive texts only within wifi


Userlevel 1
I need some help,here, I'm in Boston and there is something wrong with my add on plan, can't send/receive texts, but if I'm in a wifi I have no problem,,, I'm sending to anothe iPhone in Canada,,, any employee or tech support please,,, contact me through this conversation thanks,,

7 replies

Userlevel 7
Turn IMessage off on your phone
Userlevel 1
First of all, I want to thank you (Chad), for your prompt response. I did it and the bubble turn grey , it was blue, is it ok?,, I'm still on wifi.
Userlevel 7
Chappy wrote:

First of all, I want to thank you (Chad), for your prompt response. I did it and the bubble turn...

Did the other party get your message? Try it with WiFi off too
Userlevel 7
Badge +4
Chappy wrote:

First of all, I want to thank you (Chad), for your prompt response. I did it and the bubble turn...

Your iMessages work when on Wi-Fi (if turned on again), as it is designed to work on both Wi-Fi and using cellular data. It seems like your phone either has international roaming turned off ( Settings > Cellular data options > Data Roaming > ON), or the option for international use which should have been turned on for your account when you both the add-on was not triggered. If you check your self-serve, you should be able to conform you have the international options 'on'.

Grey iMessage bubbles are incoming messages. Yours when Blue is iMessage; green is SMS.

You should have a data roaming package to prevent data overages if using data.

Hope this helps!
Userlevel 1
Chappy wrote:

First of all, I want to thank you (Chad), for your prompt response. I did it and the bubble turn...

Yes it did,, mine is green now, I did turn off iMessage and the roaming is enable or ON, thank you, I'm all good now,,, I'm sending you a big Hugh from Boston ,,,bye now
Userlevel 1
Yes, they have receiv d my texts and my bubble turn green now,,,thanks you,, I did checked my data and I did pay for 250 so I'm all good, ,,
Userlevel 1
Big Hugh from Boston,, Bye

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