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I want to cancel my plan in advanced


I want to cancel my plan in advanced...I am leaving Canada by the 30th of August and I want to have service until that day, but I want it to be paid so I can close my credit card account, bank account etc etc etc. Is that even possible?

5 replies

Userlevel 7
Badge +4
Hi Esteban, To cancel your account, you will need to call Koodo (*611). You can certainly discuss the possibility to settle your final account on that same date... not sure what your options are but talk it over with them 🙂
Sophia wrote:

Hi Esteban, To cancel your account, you will need to call Koodo (*611). You can certainly disc...

thanx, really helped me a lot 🙂
I have CANCELLED the plan on June 27th and I paid the bill of this month, but I receive one more bill of July today 30/07/2014. I'm from a foreign country and I need that this problem would be solved.
I have CANCELLED the plan (one month plan) on June 27th and I paid the billing of that month, but I received one more billing of July today 30/07/2014 and I have already CANCELLED the plan that day. I'm from a foreign country (Brazil) and I need that this problem would be solved, because I did not use the KOODO on July. I thought that I would not have any problem with this because I have talked to the employee at Eaton Centre kiosk and he said to me to call and certify that I really cancelled this plan and it was cancelled !
Userlevel 7
Badge +4
Was the last bill for remaining of the tab or any overage charges? What did your bill say it is for? If you have any question of your bill, you need to contact Koodo 1-866-995-6636(if you are in Canada) or 647-788-4337(from out side Canada) Or Email them to get advice. https://secure.koodomobile.com/account/appmanager/support/contactus

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