Koodo Community

Community

Solved

I recently switched from an LG flip phone to an LG K4 and find that I prefer the flip phone. Can I switch back to my old phone?


After trying out the smart phone for a couple of weeks, I find that I prefer having a flip phone with less features.  I'm hoping that I can switch back to my old phone.  The SIM cards are different.  Is there a way?  Can I return the smart phone to Koodo (I bought it using my tab balance)?
icon

Best answer by Goran 6 July 2016, 23:49

You have 15 days to return it. After that you can no longer return it. The sim cards is not an issue though. You could just get the proper size one for your flip phone again or if you still have the old one you can call to have it switched back.
http://help.koodomobile.com/getting-started-with-koodo/before-you-purchase/what-is-your-15-day-money...
This gives more info and how to return the phone depending on if you bought it online or from a store, etc.

View original

1 reply

Userlevel 7
Badge +4
You have 15 days to return it. After that you can no longer return it. The sim cards is not an issue though. You could just get the proper size one for your flip phone again or if you still have the old one you can call to have it switched back.
http://help.koodomobile.com/getting-started-with-koodo/before-you-purchase/what-is-your-15-day-money...
This gives more info and how to return the phone depending on if you bought it online or from a store, etc.

Reply