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I have Unlimited LD Service US, so why am I getting charged for incoming calls from the US

2 replies

Userlevel 7
Badge +4
Hello Bill.

How many minutes does your original plan have?
Userlevel 7
Badge +4
Hi Bill - please take a look at your latest bill in self-serve to see a breakdown of all additional charges.
You weren't charged for incoming calls while you were local in Canada, but there is a charge for a call placed to Columbia, pay-per-use roaming charges for calls placed and received while travelling in the U.S., data use while roaming, as well as text.

I see that you have added U.S. roaming packages since this bill, but no roaming add-on's were utilized while travelling during this period.