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How to get Bonus 2 GB data add-on for 24 months for existing customer (with no tab)?


I want to switch my plan from $65 to $55 with the 2GB add-on for 24 months.
However, the self-server shows only $55 with 1GB.  If I proceed with that I will lose my current $65/3GB plan.  There is no place to select an add-on before switching.
>Bonus 2 GB of data for 24 months is applicable for new and renewing customers. Select this add-on during checkout after adding this plan to your cart.

6 replies

Userlevel 7
Badge +4
Yes you would lose your current plan if the add-on is not selected.

Are you upgrading to a new phone ?
Dennis wrote:

Yes you would lose your current plan if the add-on is not selected.

Are you upgrading to a new p...

No same phone.  No tab.  Just want the better plan.
Userlevel 7
Badge +4
It's not for existing customers. It's for new or renewing customers. That's why you don't have the option to select that plan when logged into your self serve.
What's difference between existing customer and renewing?

Userlevel 7
Badge +4
Duncan Ritchie wrote:

What's difference between existing customer and renewing?

Renewing means you're buying a new phone on the tab.
Duncan Ritchie wrote:

What's difference between existing customer and renewing?

okay. thanks. :(

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