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How to contact HQ


What is the best phone number for getting in touch with the folks at Customer Retention / Customer Loyalty?

5 replies

Userlevel 7
You can reach Customer Service at 1-866-99-KOODO (1-866-995-6636) or 647-788-4337. Hours of Operation Monday - Friday: 10am - 9pm Saturday: 9am - 7pm Sunday: 9am - 7pm
Userlevel 6
There is no retention team for koodo. They seem want to give everyone the same thing. No side deals from what I can tell. A few people here tried. I have to give it to them, that seems fair.
Userlevel 7
Badge +4
Userlevel 7
Badge +4
Or *611 on your Koodo cell. It doesnt cost any minutes in Canada
Userlevel 1
Koodo gave me, what I would call a "goodwill" gesture, when I picked up two new phones on small tabs, at which time Koodo forgave 2 small balances owing. It was a pleasant surprise and certainly better than anything associated to Bell Canada.

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