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How to access and clear inbox for MyNumber@msg.telus.com or MyNumber@msg.koodomobile.com?


I have a Koodo phone number and for years I’ve had a service provider that emails me short messages to MyNumber@msg.telus.com (where MyNumber is my Koodo cell number, 438-XXX-XXXX), which converted automatically into a SMS to my number (coming from 999-999-9999).

 

All of a sudden that provider is getting this bounce-back message: 

Recipient inbox full

Your message couldn't be delivered to 438XXXXXXX@msg.telus.com. Their inbox is full or it's receiving too much mail at the moment.
The response from the remote server was:

552 5.2.0 o2ZnllIffzppVo2ZslRdxM internal error - POL605

 

I know I’m not receiving too much mail at all, because I’m not receiving anything. And for years this worked well, without me receiving any other message from any other sender. 

 

WHAT CAN I DO TO ACCESS THAT INBOX AND DELETE ITS CONTENT ? OR HOW SHOULD I PROCEED ABOUT THIS ISSUE? 

I already tried https://webmail.telus.net and couldn’t login. 

Please I’m trying to avoid reaching out to the standard koodo support service, as I honestly have not had the best experience with them. 

 

Thanks in advance

 

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Best answer by Dennis 2 June 2021, 18:53

Please book a callback via koodo assist so a tech team can look into it

https://www.koodomobile.com/en/help?autobots=rollout

 

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4 replies

Userlevel 7
Badge +4

I've flagged this for a Rep to assist. I honestly had no idea the email a sms thing still exists.

Userlevel 6
Badge +4

Can you also try with number@msg.koodomobile.com ? 

If this doesn’t work with that either you can try to contact our tech team by booking a call on koodo.com/chat 

I’m having the same problem with number@msg.koodomobile.com

Userlevel 7
Badge +4

Please book a callback via koodo assist so a tech team can look into it

https://www.koodomobile.com/en/help?autobots=rollout