How is it that your corporate costumer service (*611) and mall store representatives are given completely different information, rules to follow, and are not on the same system? My husband was told something MULTIPLE times on the phone so we went in to a store to make a new purchase and add a second line (which i may add is across the city from where i live.) First time we went the systems were down, second time we went we requested what we wanted and the teenager told us it wasnt possible. (do keep in mind this was AFTER we called multiple times) And then proceeded to inform us that it was not his job to know why his information was different then your main system. I would like to know how?