Koodo Community



How do I switch to the $45 promo plan?

I'd like to switch to the 1 gig $45 promo plan that expires on May 3rd. However, when I go to the "Switch Plan" section of my account, the plan does not appear. I'm guessing this has to do with the fact that I'm on the old tab system and that I need to pay that off before I can access the promo plan. Is that correct? If so, is there any way I can pay off my tab to switch to the promo plan? Many thanks.

5 replies

Userlevel 6
Yes, but you can't do it online just yet. That's what reps told us so we did at the store.
Thanks! Can I do it over the phone, or is there an extra charge for that?
Userlevel 3
Why old customers with Tab cannot switch freely to new plans? Not fair. Not happy.
Userlevel 7
Badge +4
They just updated their self serve site. And this new tab/plan system kicks in. I'm sure they will fix it soon (I hope) You should call Koodo to ask switch your plan to new plan if you want. They shouldn't charge you because you can'y do it through self serve.
Yes, you can call them, I just did it today ! 🙂