Where do I call to activate the new SIM? The easy way of visiting a store not available amid the covid-19.
Are you a prepaid or postpaid customer? Do you have a SIM with you or you need a new SIM?
I’m an existing Koodo MONTHLY customer, on line ordered from Koodo new phone arrived with SIM not activated.
You can contact them through Facebook or Twitter private messenger to activate your SIM. Also please start a new thread if you have additional questions, this one is several years old :)
Sorry, no Facebook, no Twitter, just email or phone...
If you are an existing customer, try your old Koodo SIM in the new phone. If you need to use the new SIM, you need to switch SIM first https://www.koodomobile.com/en/help/koodo-sim-support
Thank you for reply.
I understand, that the simplest would be just to move the OLD SIM card to the new PHONE. But I intend, for a while, occasionally use the old phone (it's a Windows 10 phone), and switching SIM back and forth is not appealing. Eventually, I'm planning to use the old phone as a back up phone. I figured out, that I can switch the original SIM to the new one, but that would disable the old phone. What was the purpose of sending a non-activated SIM with the new phone?
You can only associate one number with one physical SIM. Koodo sent one extra SIM (non-activated SIM) as a backup in the case the old SIM doesn’t have same size as the new phone.
If you don’t want to use it, you can keep it as a spare. (it is a good thing as a replacement SIM can cost $10 or more).
This makes sense - a SIM is per NUMBER not per PHONE… I assume, that I can use the old phone (with the old SIM) for everything except connecting to a Koodo network. Is this correct?
Just noticed that topic is not quite correct - should New KOODO SIM card and New KOODO phone….
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