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How can I remove a phone number from my koodo account?

I have three numbers on my account. One belongs to my mom, who passed away. I'd like to cancel just the one phone number. How?

2 replies

Userlevel 5
Hey there courtenay! all you have to do is call in to customer care *611 and request to cancel services for the one number . sorry about your loss 😞
Userlevel 7
Badge +4
Sorry to hear 😞 If your mom is under your account, then it is as simple as calling into Koodo. If she has an outstanding tab balance that will be added to your bill. If your mom had her own account, you might need additional proof and ID (maybe a death certificate, etc). Dont be surprised if you continue to receive a bill for $0 for a few months after your final payment as the system finishes closing off the system