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Help please with changing plan to a promo plan through self serve


I wish to change my plan to a plan on promotion right now. The plan I wish to switch to is an offer that expires May 3rd. It's unlimited Canada wide minutes and 1 GB data for $45/month. I went online in self-serve and attempted to change the plan but I cannot find the new plan anywhere. Please help!!!

9 replies

Userlevel 7
Badge +4
You will need to call Koodo. *611 from your Koodo phone. If you have any tab balance, you will need to pay it off to switch to a new plan.
how do I pay off my tab balance using self serve?
Userlevel 7
Badge +4
Seth wrote:

how do I pay off my tab balance using self serve?

You can do it through customer service when you ask to switch your plan 🙂
Seth wrote:

how do I pay off my tab balance using self serve?

So I can't do it today as they are closed. That's a problem because the promo plan expires today.
Userlevel 5
Seth wrote:

how do I pay off my tab balance using self serve?

Hey Seth! If you cannot give us a call, what we recommend is sending us a detailed email (today) through this secure link (http://koo.do/11eMLdy) so that we can assist you (choose "Social Media"). Please make sure to pass security from your Self Serve account. Thanks
Seth wrote:

how do I pay off my tab balance using self serve?

I think Koodo could have done a better job launching there new website. Most sites launch with a fully functional site. Not activate it a piece at a time. I hAve wasted more time trying to change my plan than I should of had too. Not to mention that the site tells you to visit a Koodo store (which was wrong according to the store) when only customer service can help you. If the site was functional I wouldn't have waisted so much time. Koodo is getting to be a joke. I think it is time for a new provider!!!
Seth wrote:

how do I pay off my tab balance using self serve?

Wow earl I argee with everything you said. I will even add to it they no longer have the phone number displayed so by the time I found it and called the call centre was closed.
Seth wrote:

how do I pay off my tab balance using self serve?

I've sent an email off using the link you provided Nabil. Here's hoping that Koodo will take care of my problem.
Seth wrote:

how do I pay off my tab balance using self serve?

I find they have dumbed down the site which is too bad.

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