I have some health issues that affect concentration, making certain types of tasks difficult. I need to find the absolute lowest cost option so i can get rid of koodo asap. I need access to live support in whatever service provider i have. No live support means i cant stay with them. I can't easily compare plans. I feel dumb but it's not my fault. I don't know what plan i have or how to change it... or to what... should i just go into one of their insane kiosks? I pay something like $67+tx per month... ends up around $80... and I am in NS. I want out of koodo and off the tab for this pos sg5neo. Such a bad phone. I tried to use the awful self service app. Not supported anymore. No word came out to me about that. No live support. The URL given when the app won't launch is WRONG... what kind of crap company gets their own URL wrong?? It comes up as koodo.com which is unsafe. I get to the real koodo page and i can't get live support even if i pay for it?!?!? Koodo was awesome but now it is garbage with customer service nonexistent. Too dumb and money hungry to know they're directing their own customers to a malware site. I was totally koodo loyal... but ZERO customer service is not what i signed up for.