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Help, how do I talk to someone to solve my problem??


I have a technical problem with my account. All the help and contact info has links about how to use your phone or change your plan. Really!!! I need help from a real person - where are they? In case you were wondering - the Canada-wide talk booster I have is using two minutes for every one minute of calling in my own province. That does not sound like Canada-wide to me. I did a search of the help files and there does not seem to be anyone else in the country that has that problem. I obviously need to talk to someone who has technical knowledge of the Koodo billing system. This user forum is nice but it's mostly feature requests or general inquiries - why isn't there a dedicated help forum or at least a "topic type" for technical issues?

3 replies

Userlevel 6
Yeah, this is something that you likely need to call for. 1-866-995-6636. It sounds like your prepaid minutes are being chewed up for long distance as if you were not on Canada wide calling.
Because most technical issues require access to the account and this forum is not set up to show account information. You can call *611. That won't use any of your minutes. They can answer your question.
Marcus Fenix wrote:

Because most technical issues require access to the account and this forum is not set up to show ...

Thanks *611 worked for prepaid - that is not written anywhere on the website. I thought it was only for postpaid accounts. Unfortunately the tech support rep I talked to was clueless. I had to read the Talk Booster description off their own website to the tech support rep to let him know what he was telling me was wrong - or their own website had serious mistakes in it. A higher-up tech support rep is supposed to call me back later, hopefully.

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