Koodo Community



Hello, i moved to italy and i need to dismiss my sim with koodo.

There's any possible way to dismiss my sim from here? I can't came back to Canada now.. thanks

4 replies

Userlevel 6
You have to call them to cancel. Go to the 'contact us' link in the site, the numbers to phone are there.
Userlevel 3
Hello Matteo,

You can reach us at *611 from your Koodo phone, at toll-free 1-866-995-6636, or by sending us an email at this secured link: http://koo.do/11eMLdy. If you chose the last option, please don't forget to log in to your Self-Serve when prompted to give us access to your file.

Many thanks!

Userlevel 7
Badge +4
*611 and the 1800 number won't work when you are in Italy. You can reach Customer Service at 647-788-4337. Hours of Operation (Canada time) Monday − Friday: 10am - 9pm Saturday: 9am - 7pm Sunday: 9am - 7pm
Userlevel 3
Hi Matteo,

Dennis is right! Give us a call and we will be happy to help you out.
Enjoy Italy!