I received a text from Koodo offering 3GB of additional data for $10 a month or 10GB of data for $15 a month. I am interested in adding the 3GB option. The text said that all I had to do was text back "ADD" but when I did so, I got a text saying "Sorry, it doesn't look like you are eligible for this offer at the moment."
I am the only person on this plan and I responded directly to the text with the offer. The text says that the deal is valid until December 31st so it has not expired yet.
I tried going through the virtual assistant but it just tells me to do what the text says, which I have already done. I would appreciate some help, thanks!
Userlevel 7
+4
hi,
Have you changed your plan recently (added an add-on) or upgraded your phone? I recalled one case that had issue with it.
You need to contact Koodo directly if you cannot add it yourself. They would need to verify if you had the offer (normally it was sent from 5144). Send message to their facebook (https://www.facebook.com/Koodo) would avoid the wait on phone.
Have you changed your plan recently (added an add-on) or upgraded your phone? I recalled one case that had issue with it.
You need to contact Koodo directly if you cannot add it yourself. They would need to verify if you had the offer (normally it was sent from 5144). Send message to their facebook (https://www.facebook.com/Koodo) would avoid the wait on phone.
Userlevel 7
+4
Userlevel 7
+4
Have you changed your plan recently (added an add-on) or upgraded your phone? I recalled one case that had issue with it.
You need to contact Koodo directly if you cannot add it yourself. They would need to verify if you had the offer (normally it was sent from 5144). Send message to their facebook (https://www.facebook.com/Koodo) would avoid the wait on phone.
You can also schedule a callback via koodo assist
Https://www.koodomobile.com/help/
Userlevel 7
+4
I can see that you made some changes to your account today. As per Dinh pls send us a message on Facebook and we will help you out.
Hi I am having the exact same problem, I wanted to add the 10gigs and I have not made any changes to my account.
Thank you I just sent a PM on FB.
It worked this time! Thank you!
Hi Ranjan it also worked for me thank you.
Reply
Help
Shortcuts
Bold
Ctrl-B or Cmd-B
Italic
Ctrl-I or Cmd-I
Underline
Ctrl-U or Cmd-U
@Mention
@username
Upload image
Maximum file size: 2MB. Allowed image types: .jpg, .png, .gif.
Embed media
Supported platforms: YouTube, Soundcloud, Deezer, Vimeo, Dailymotion.
Login to the community
No account yet? Create an account
Login using your Koodo Self Serve Login using Facebook
or
Enter your username or e-mail address to receive an e-mail with instructions to reset your password.