hi,
Have you changed your plan recently (added an add-on) or upgraded your phone? I recalled one case that had issue with it.
You need to contact Koodo directly if you cannot add it yourself. They would need to verify if you had the offer (normally it was sent from 5144). Send message to their facebook (https://www.facebook.com/Koodo) would avoid the wait on phone.
@Ben Y Same advice to you as well. Send us a private message on Facebook and we will help out.
@jennie & @Ben Y - this may have been due to a glitch. Can you please retry and let us know if this works for you now?
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