I received a text from Koodo offering 3GB of additional data for $10 a month or 10GB of data for $15 a month. I am interested in adding the 3GB option. The text said that all I had to do was text back "ADD" but when I did so, I got a text saying "Sorry, it doesn't look like you are eligible for this offer at the moment."
I am the only person on this plan and I responded directly to the text with the offer. The text says that the deal is valid until December 31st so it has not expired yet.
I tried going through the virtual assistant but it just tells me to do what the text says, which I have already done. I would appreciate some help, thanks!