Koodo Community
Solved

Fraudulent order

  • 22 October 2020
  • 7 replies
  • 106 views

Someone has upgraded all of mines without me knowing. i need to speak to a representive now..

icon

Best answer by nim4165 22 October 2020, 03:06

What you experience may be a result of your account  being breached which may be associated with an attempt to Illegaly port out your number.
If there was an attempted port out, the koodo porting department, according to their procedure, should send you a text message asking you if you approve of the number transfer.  If such a text message was received, you should contact the porting department 1-844-232-7678 as soon as you can. If you contact koodo’s porting department tomorrow morning (they start work 9am), you should be OK.

In the mean time, you should review your self serve account for any unauthorized changes. You should also review all accounts (including bank, PayPal, etc.) that use your phone number as your user ID or use your phone number as part of a 2 phase verification. You should change these User IDs to be other than your cell number and, while you are at it, change associated passwords. 
 

View original

7 replies

Userlevel 7
Badge +4

All of your what? What exactly happened?

sorry every line on my account has been upgraded to a free phone and the billing address has been changed.

Userlevel 7

What you experience may be a result of your account  being breached which may be associated with an attempt to Illegaly port out your number.
If there was an attempted port out, the koodo porting department, according to their procedure, should send you a text message asking you if you approve of the number transfer.  If such a text message was received, you should contact the porting department 1-844-232-7678 as soon as you can. If you contact koodo’s porting department tomorrow morning (they start work 9am), you should be OK.

In the mean time, you should review your self serve account for any unauthorized changes. You should also review all accounts (including bank, PayPal, etc.) that use your phone number as your user ID or use your phone number as part of a 2 phase verification. You should change these User IDs to be other than your cell number and, while you are at it, change associated passwords. 
 

Userlevel 7

Also send Koodo a private message via Facebook, describing your situation in detail. If you have an alternate phone number, include it in your message to allow koodo to contact you if your phone is no longer active

Userlevel 7
Badge +4

And change your self serve password ASAP

Userlevel 7
Badge +4

What you experience may be a result of your account  being breached which may be associated with an attempt to Illegaly port out your number.
If there was an attempted port out, the koodo porting department, according to their procedure, should send you a text message asking you if you approve of the number transfer.  If such a text message was received, you should contact the porting department 1-844-232-7678 as soon as you can. If you contact koodo’s porting department tomorrow morning (they start work 9am), you should be OK.

In the mean time, you should review your self serve account for any unauthorized changes. You should also review all accounts (including bank, PayPal, etc.) that use your phone number as your user ID or use your phone number as part of a 2 phase verification. You should change these User IDs to be other than your cell number and, while you are at it, change associated passwords. 
 

This does not sound like a porting fraud situation but where an account is hacked in order to order phones 

Userlevel 7

Need to be ready for both, though ordering phones to be shipped to the (new) fraudster’s  selected shipping address seems ‘half baked’.

Reply