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Fraudulent order

  • 22 October 2020
  • 12 replies
  • 205 views

Someone has upgraded all of mines without me knowing. i need to speak to a representive now..

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Best answer by nim4165 22 October 2020, 03:06

What you experience may be a result of your account  being breached which may be associated with an attempt to Illegaly port out your number.
If there was an attempted port out, the koodo porting department, according to their procedure, should send you a text message asking you if you approve of the number transfer.  If such a text message was received, you should contact the porting department 1-844-232-7678 as soon as you can. If you contact koodo’s porting department tomorrow morning (they start work 9am), you should be OK.

In the mean time, you should review your self serve account for any unauthorized changes. You should also review all accounts (including bank, PayPal, etc.) that use your phone number as your user ID or use your phone number as part of a 2 phase verification. You should change these User IDs to be other than your cell number and, while you are at it, change associated passwords. 
 

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12 replies

Userlevel 7
Badge +4

All of your what? What exactly happened?

sorry every line on my account has been upgraded to a free phone and the billing address has been changed.

Userlevel 7

What you experience may be a result of your account  being breached which may be associated with an attempt to Illegaly port out your number.
If there was an attempted port out, the koodo porting department, according to their procedure, should send you a text message asking you if you approve of the number transfer.  If such a text message was received, you should contact the porting department 1-844-232-7678 as soon as you can. If you contact koodo’s porting department tomorrow morning (they start work 9am), you should be OK.

In the mean time, you should review your self serve account for any unauthorized changes. You should also review all accounts (including bank, PayPal, etc.) that use your phone number as your user ID or use your phone number as part of a 2 phase verification. You should change these User IDs to be other than your cell number and, while you are at it, change associated passwords. 
 

Userlevel 7

Also send Koodo a private message via Facebook, describing your situation in detail. If you have an alternate phone number, include it in your message to allow koodo to contact you if your phone is no longer active

Userlevel 7
Badge +4

And change your self serve password ASAP

Userlevel 7
Badge +4

What you experience may be a result of your account  being breached which may be associated with an attempt to Illegaly port out your number.
If there was an attempted port out, the koodo porting department, according to their procedure, should send you a text message asking you if you approve of the number transfer.  If such a text message was received, you should contact the porting department 1-844-232-7678 as soon as you can. If you contact koodo’s porting department tomorrow morning (they start work 9am), you should be OK.

In the mean time, you should review your self serve account for any unauthorized changes. You should also review all accounts (including bank, PayPal, etc.) that use your phone number as your user ID or use your phone number as part of a 2 phase verification. You should change these User IDs to be other than your cell number and, while you are at it, change associated passwords. 
 

This does not sound like a porting fraud situation but where an account is hacked in order to order phones 

Userlevel 7

Need to be ready for both, though ordering phones to be shipped to the (new) fraudster’s  selected shipping address seems ‘half baked’.

This exact same thing happened to me.  I noticed it the 2nd bill in.   I guess I have moved as I have a new address, 3 new phones have been purchased (not by me), and all of my accounts’ plans have been changed except one.  So different plans, new tabs (we don’t use the tab system, we buy our phones straight out.   I have now waited 5 days to hear back from Koodo’s fraud squad and nothing.  I am super upset about this and do not want this to have any repercussions on my credit score etc.  My bill has doubled and it is not the plans I agreed too. Nor did I change a thing. Koodo needs to step up it’s customer service and get back to me to work this out.  I have been with this company since they started, I miss the days when you could actually talk to a human when you call.  

Userlevel 7
Badge +4

What number did you call to report this crime? Did they acknowledge your problem? If not, you should call  844-232-7678 immediately and have them investigate. If you did, it just takes time to sort this mess I guess...

Userlevel 6

And report this to your local Police Stricky !

I called head office and a rep returned my call a little later.  Waiting on his 2nd call to confirm that everything is as should be for my account.  My “new “address is Montreal Quebec (not my address at all) rather than Niagara, Ontario so not sure if the police would be able to do anything down my way.  Just will be happy when this is resolved.  I have been with Koodo since they began and have never had a problem with them so lets hope this is a one off.

 

Userlevel 7
Badge +4

When everything is back to normal, make SURE to change your password of self serve to a really difficult one, prerferably random and 20 characters long. In almost all cases hackers manage to steal an account by either cracking a password that is too easy, or trying a reused password that is used for a service elsewhere.

I would definitely suggest a password manager such as 1Password, LastPass, Bitwarden (my personal favourite), etc.