You'll have to send a private message to Koodo via Facebook messenger or dm via Twitter to get it sorted out
Thank you, Goran. I took someone's advice on the Message board; left a Call Back and received one within a few minutes. Everything worked out just fine. Great, Friendly service, too.
I added 4 extra gb on my phone that was effective on Dec. 23, 2020; meaning I am supposed to have 8gb; however, Koodo paused my account at my regular 5gb.
Any help will be appreciated.
Best answer by Bernard Koodo