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eSECURITEL REPLACEMENT PHONES


Who can I complain to about this service?

I've been sent two replacement phones for my LG G3 and they both die with high battery levels (20%+).

Can I receive a refund for my insurance?

4 replies

Userlevel 7
Badge +4
Your complaint is with esecuritel themselves and you will have to talk to them about any issues.
OK fair enough but Koodo is affiliated to this company. 

Has anyone else had issues with eSECURITEL?
Userlevel 7
Badge +4
Tom-Luc Picard wrote:

OK fair enough but Koodo is affiliated to this company. 

Has anyone else had issues with eS...

Yes. A lot of people have had issues with them. But there has been even more successful repairs and returns.
Badge +4
Below is a link to eSecuritel's Extended Warranty Program Plan, (pdf format). Page 3, (last four paragraphs), you'll see a detailed explanation on cancelling the service and refunds. The refund and cancellation information is the same whether you enrolled before or after June 1, 2015. https://www.esecuritel.com/Portals/80/KOODO_EW_Program_Plan_On_Or_After_June_1_2015.pdf

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