Koodo Community

Easy Roam free offer activation

  • 18 November 2023
  • 5 replies

When i try to activate the Easy Roam free days offer (Text 16 to 7626 to activate) on my iPhone I get the message “Koodo: You have sent an invalid key word”. What am i doing wrong?

5 replies

Userlevel 7
Badge +4

Hi @WVW 

To redeem the offer, you should send the 6-digit alphanumeric code received in email to 7626.

Did you receive an email with such a code? Please don’t share the code here if you received it


The email from Koodomobile said to “Text 16 to 7626 to add and activate the Easy Roam offer on your account” and did not contain an activation code.

Userlevel 7
Badge +4

Are you able to send us a message on Facebook or Twitter using the links at the bottom of this page, so we can look into it further? 

I prefer to correspond by email.

Userlevel 7
Badge +4

Unfortunately, Koodo no longer offer the option to communicate via email. Alternatively, you can schedule a call back through the virtual assist https://www.koodomobile.com/en/help?INTCMP=KMNew_NavMenu_support&INTCMP=KMNew_NavMenu_support so a Koodo representative can further look into it.