Koodo Community
Solved

Easy Roam

  • 30 November 2018
  • 1 reply
  • 494 views

I am set up for easy roam while travelling but I want to check the costs to make sure I have only been charged for the day I use my phone (so there are no surprises when my bill comes). When I checked my usage for this cycle it didn't show any additional charges, but showed international text messaging for every day (I've only been using my phone on Wifi networks). How do I make sure I am not getting overcharged when not using my phone? Where do I go from here?

Any help is greatly appreciated! Thank you!
icon

Best answer by Dinh 30 November 2018, 03:27

hi
Are you roaming right now? it would be a delay in reporting of easyroam as it was from other foreign carriers. I would suggest you document when you send a text, make call, use data. Those are the events triggering easyroam. It would last for 24 hours. Later when you received the bill, if your saw something else, you could dispute.
Here is some information of easyroam https://www.koodomobile.com/easyroam
View original

This topic has been closed for comments

1 reply

Userlevel 7
Badge +4
hi
Are you roaming right now? it would be a delay in reporting of easyroam as it was from other foreign carriers. I would suggest you document when you send a text, make call, use data. Those are the events triggering easyroam. It would last for 24 hours. Later when you received the bill, if your saw something else, you could dispute.
Here is some information of easyroam https://www.koodomobile.com/easyroam