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Double Credit Card Charge After Change of Plan

  • 17 September 2020
  • 2 replies

I changed my plan on Sep 17.  It is also the date my plan was to be renewed automatically for the next month.

Now I see that I have two charges.  How can I get that fixed?

Thanks for your help.


Best answer by Dennis 17 September 2020, 22:03

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2 replies

Userlevel 7

You may send a private message to Koodo via Facebook messenger or dm via Twitter with the details and ask them to fix the double charge.

Userlevel 7
Badge +4

I assume you are post paid?

When this happens your bill should provide a credit for the part of the plan you did not use when the new plan is added.  When you download your detailed pdf ebill, do you see this?