Koodo Community

Dispute Easy Roam charge

  • 14 September 2023
  • 2 replies

Hey there,

I am on a staycation close to the US border (Salt Spring Island) and was charged accidentally for Easy Roam. Can someone on the Koodo team please resolve this? Thanks!



2 replies

Userlevel 7
Badge +4

I’ll flag a rep to take a look since you were still in Canada.

There’s also a good article here on how to help avoid these charges in the future:


Userlevel 7
Badge +4

Hi @al.k4000 

If you are referring to the previous bill, we have reviewed the usage and based on that, we could find that the phone remained connected for 3 days to a US network. We recommend consulting the article above provided by @Allan M  to find out more about how to avoid unwanted roaming charges.

You can check the usage in self serve https://www.koodomobile.com/en/help/monitoring-your-data-self-serve

If you wish to discuss this further, feel free to schedule a call back through the virtual assist.