Hey there,
I am on a staycation close to the US border (Salt Spring Island) and was charged accidentally for Easy Roam. Can someone on the Koodo team please resolve this? Thanks!
Alyssa
Userlevel 7
+4
I’ll flag a rep to take a look since you were still in Canada.
There’s also a good article here on how to help avoid these charges in the future:
Userlevel 7
+4
Hi
If you are referring to the previous bill, we have reviewed the usage and based on that, we could find that the phone remained connected for 3 days to a US network. We recommend consulting the article above provided by
You can check the usage in self serve https://www.koodomobile.com/en/help/monitoring-your-data-self-serve
If you wish to discuss this further, feel free to schedule a call back through the virtual assist.
Reply
Login to the community
No account yet? Create an account
Login using your Koodo Self Serve Login using Facebook
or
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.