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Delete koodo phone protection


I want to delete the phone protection add on that I see on my first bill....i don't remember saying I wanted it when I signed up and I keep getting an error message on the website and the self serve app when I try too remove it. Can anyone help?

4 replies

Userlevel 7
Badge +4
Hi Jaime, send Koodo a private message on their Facebook page and they will be able to verify you there and assist you with doing this if it's not working on the website.
Userlevel 7
Badge +4
It is one of the items you need to contact Koodo directly to accomplish. Contact options are in the footer, but I recommend to send a private message from Koodo's Facebook page as the simplest method.
Ok I have messaged the fb page. Seems a bit funny to have to do that when the option to remove is on the site....glitch?
Userlevel 7
Badge +4
Jaime Gallagher Donald wrote:

Ok I have messaged the fb page. Seems a bit funny to have to do that when the option to remove is...

Unfortunately, the option has neither been removed from the page, nor a meaningful error message provided. 

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