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Delay in receiving text message​s


This has been going on for a while now with one friend and I've just noticed it with three others recently. When someone sends me a text or picture text the text or picture can be delayed 2 to 3 days sometimes. If they are also koodo customers I get all texts instantly. One friend is on Bell, another Eastlink and 2 others are on Rogers. My phone is a koodo Motorola G 2015 third Gen. Works fine other than this delayed reception of texts. Is this a known problem with koodo?

4 replies

Userlevel 7
Badge +4
Hello Jeff, were you switching from an iPhone?
No. I've had this phone since new. Two years now.
Userlevel 7
Badge +4
Jeff wrote:

No. I've had this phone since new. Two years now.

Coincidentally, this other customer is complaining about the same issue
https://community.koodomobile.com/koodo/topics/text-message-problems-sms-problems?topic-reply-list%5...

Userlevel 7
Badge +4
SMS is a 'store and forward' technology, so there is no direct communication between your phone and the sender, as there is with a call. SMS may be delayed for a number of reasons, as described in this article. If a communication is really important, a call is always the best method to transfer the info.

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