Koodo Community



Data usage exceeded but only texting & calling

Hi, I am being charged for exceeding my data usage limit but I am not doing anything on my phone other than calling & texting. I do not use apps, and haven't changed my usage recently. How do I get a refund or credit on my bill? Thanks for any assistance you can offer.

3 replies

Userlevel 7
What plan are you on?
Userlevel 3
Hello Jen,

We would like to help you, but because this is a public forum, we don’t have access to your private information here. To be able to assist you, please contact us directly at *611 from a Koodo phone or at toll-free 1-866-995-6636 from any other line. You can also send us an email via http://koo.do/11eMLdy. Don't forget to log in to your Self-Serve when prompted!

Many thanks! 
Userlevel 7
Badge +4