Koodo Community

Data Usage

  • 2 November 2020
  • 2 replies

I received a free 5GB addon. When I checked my data usage there are 2 data usage showing. One is my plan allowance of 4GB & the other the free addon of 5GB. All my usage is applied to the addon & my plan allowance is untouched.

Isn’t  my usage suppose to first be deducted from my plan 4GB allowance & then if necessary applied to my addon?

This topic has been closed for comments

2 replies

Userlevel 7
Badge +4

To be honest, it doesn't matter where it's deducted from. But it's first deducted from the add-on then the plan. 

Userlevel 7
Badge +4

Data add-on is always consumed first as Robert mentioned.

One thing to note though, the data add-on is only available when you are residing in Canada. If you roam with easyroam, you can only use the data in the plan (without any add-on).