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Data problems


I can't use my mobile to surf the internet. I have remove the block data from my adds-ons. So I don't know why.Please help me.

3 replies

Userlevel 1
Firstly, have you checked your APN settings are OK: http://koodomobile.com/en/ab/non-koodo-phone-data-setup.shtml
Mo D. wrote:

Firstly, have you checked your APN settings are OK: http://koodomobile.com/en/ab/non-koodo-pho...

Hi Mo D, I tried to set it. But it told me 'PIN2 code blocked. Enter PUK2 code'. I don't know what is PIN2 code and PUK2 code. I have no idea how to fix it.
Userlevel 1
Mo D. wrote:

Firstly, have you checked your APN settings are OK: http://koodomobile.com/en/ab/non-koodo-pho...

Yeowzah. OK. I'm hoping you can still use your phone? Those are SIM card security features and you are going to have to call Customer Service to get those from them. It's not a big thing, though, so don't stress. Good luck!

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