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Data plan not updating

  • 19 August 2020
  • 6 replies
  • 131 views
A

I recently updated my data plan to 8 GB. Under self serve is says my rate plan is 8gb shock free data but today I got a message that I have used have if my 4gb limit! What is going on with this?

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Best answer by Mayumi 19 August 2020, 16:44

It’s proration.

What is your billing cycle and when did you change your plan? 

If you changed your plan at middle of your billing cycle, you don’t get full 8GB.

You must be in half way into your billing cycle. That’s why you got 4gb instead of 8gb.

Once your new cycle starts, then you get full 8gb

 

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6 replies

R
Userlevel 7
Badge +4

If you check online, do you get to see that 4GB were indeed used? 

When you like my post, my boss gives me a raise, my dog is happier and my kids love me more.
Mayumi
Userlevel 7
Badge +4

It’s proration.

What is your billing cycle and when did you change your plan? 

If you changed your plan at middle of your billing cycle, you don’t get full 8GB.

You must be in half way into your billing cycle. That’s why you got 4gb instead of 8gb.

Once your new cycle starts, then you get full 8gb

 

A

Thanks for the replies. 

Re  reply 1 from Robert T: when I check online it says I have used 2120/3550 mb

Re reply 2 from Mayumi: u changed my plan 2 days after the billing cycle started. 

 

I'll see what happens next month. Thanks

 

M

The same thing is happening to me, I changed phones and upgraded my plan from 2 GB to 6 GB But my phone is still showing the 2 GB limit.  I tried chatting but that’s useless.

Mayumi
Userlevel 7
Badge +4

The same thing is happening to me, I changed phones and upgraded my plan from 2 GB to 6 GB But my phone is still showing the 2 GB limit.  I tried chatting but that’s useless.

Can you start your own post?

We need to know when you changed your plan. Did you received confirmation email from Koodo?  What is your billing cycle?

D
Userlevel 7
Badge +4

The same thing is happening to me, I changed phones and upgraded my plan from 2 GB to 6 GB But my phone is still showing the 2 GB limit.  I tried chatting but that’s useless.

Can you start your own post?

We need to know when you changed your plan. Did you received confirmation email from Koodo?  What is your billing cycle?

https://community.koodomobile.com/plans-add-ons-66722/new-phone-now-plan-but-phone-not-updating-to-new-plan-7800825

Mobile Masters are not Koodo Employees. Our opinions are our own. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949 https://community.koodomobile.com/plans-add-ons-66722/no-tab-way-more-expensive-7799356 https://community.koodomobile.com/android-81490/why-koodo-is-charging-more-than-retail-price-for-pixel-4a-7799851?postid=19864392#post19864392

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