Hubby’s phone got a text message last week giving him the option of adding 2gb of data for $10 a month. Kept replying with the “ADD” response, but it kept failing. Just kept telling me to try again another day. It ‘expired’ on the 8th and never did work. Now i’ve spent 2 hours or more trying to find a number that I can call and actually speak to someone other than the stupid bot. If I use the koodo phone number the damn thing sends me a text to use the bot again and hangs up on me. I would like to just speak with someone without having to set up a damn appointment to do it. Do I have an option there or does Koodo only employ chat bots for setting appointments? I’m sooooo aggravated right now I can’t even articulate it. I’ve been with Koodo for 8 years, but it is really starting to feel like that needs to change.
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