Hi,
I upgraded my phone and changed my plan. Now my 5GB for $5 add-on has disappeared. I asked Koodo Assist prior to upgrading and was under the impression that all add-ons would be kept. Can my data add-on be re-instated or is it gone forever now?
You shouldn't lose it for a phone on tab for sure. The plan change isn't supposed to make it happen either afaik. I can flag this for a Rep to look into.
Userlevel 6
+4
Hi
Thanks for reporting the situation here.
When you get the chance, feel free to contact us in private on social media, Twitter or Facebook so we can authenticate and have a look.
Thanks!
Regards,
Flo
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