Koodo Community
Question

Data add-on gone after plan change

  • 28 July 2020
  • 2 replies
  • 99 views

Hi,

I upgraded my phone and changed my plan. Now my 5GB for $5 add-on has disappeared. I asked Koodo Assist prior to upgrading and was under the impression that all add-ons would be kept. Can my data add-on be re-instated or is it gone forever now?


2 replies

Userlevel 7
Badge +4

You shouldn't lose it for a phone on tab for sure. The plan change isn't supposed to make it happen either afaik. I can flag this for a Rep to look into.

Userlevel 4

Hi @ewang ,

Thanks for reporting the situation here.

 

When you get the chance, feel free to contact us in private on social media, Twitter or Facebook so we can authenticate and have a look.

Thanks!

 

Regards,

Flo

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