Koodo Community


  • 17 October 2020
  • 6 replies

I just got a new phone and the data does not work, even though it's turned on. what do I do? 


Best answer by nim4165 17 October 2020, 03:28

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6 replies

Userlevel 7
Badge +4

What phone do you have? Did you get another/new plan?

Userlevel 7

Follow the setup steps at https://www.koodomobile.com/setup wether you are   ‘New to Koodo’ or an ‘existing Koodo Customer’. One more point, if you already have an ‘old’  koodo SIM which you have used before, you can use it with the new phone (you do not have to use the new SIM that came with the new phone).

Userlevel 7
Badge +4

Have you tried restarting your phone?

It’s a 51. I used the old sim card.


Userlevel 7

Is everything working with the new phone using the old SIM?

Thanks all. The simplest solution was the effective one. I restarted, turned off wifi and turned on data and everything works.