I just got a new phone and the data does not work, even though it's turned on. what do I do?
Userlevel 7
+4
What phone do you have? Did you get another/new plan?
Userlevel 7
+4
Follow the setup steps at https://www.koodomobile.com/setup wether you are ‘New to Koodo’ or an ‘existing Koodo Customer’. One more point, if you already have an ‘old’ koodo SIM which you have used before, you can use it with the new phone (you do not have to use the new SIM that came with the new phone).
Userlevel 7
+4
Have you tried restarting your phone?
It’s a 51. I used the old sim card.
Userlevel 7
+4
Is everything working with the new phone using the old SIM?
Thanks all. The simplest solution was the effective one. I restarted, turned off wifi and turned on data and everything works.
Reply
Login to the community
No account yet? Create an account
Login using your Koodo Self Serve Login using Facebook
or
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.