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Current plan is cheaper now


I noticed that the plan I currently have is cheaper now, and I want to change it through the self-serve centre. However, the option to select the plan with the lower rate is not available. What can I do?
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Best answer by Mathieu 28 May 2015, 01:47

Hi Matt,

To access one of the new plans you are going to have to pay off your existing Tab (If any) and call up a customer service rep using *611 from your mobile phone or 1 (866) 995-6636 from a non-Koodo line. Currently, there is no way to access the new plans through self-serve.

Hope this helps!

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Userlevel 7
Hi Matt,

To access one of the new plans you are going to have to pay off your existing Tab (If any) and call up a customer service rep using *611 from your mobile phone or 1 (866) 995-6636 from a non-Koodo line. Currently, there is no way to access the new plans through self-serve.

Hope this helps!

Reply