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I have a credit on my account. How can i get it back?

8 replies

If you are referring to a positive tab balance.. The only way to redeem that would be putting it towards a new device on your account or an 'upgrade' for short. Koodo does not pay out the positive tab balance. 🙂
Userlevel 7
Hi Payton, If you currently are not a Koodo customer you would need to contact customer service and request the monies being owed to you. If you're currently a Koodo customer then the credit will be applied to your next bill making it less. If you need to contact customer service you can dial 1-866-995-6636 and press 0 a few times to speak with a rep. If you have a Koodo phone then you dial *611 and press 0 as well. Hope that helps 🙂
Ok. so can you remove me from the mailing list then so i don't have to see that every moth plese? Thanks
Userlevel 7
Payton Lepage wrote:

Ok. so can you remove me from the mailing list then so i don't have to see that every moth plese?...

You will have to contact Koodo themselves, we're all simply Koodo customers like you would have been and we can't access your account sorry.
We're not customer service. We are just regular people here to help. Daniel let you know how to contact customer service.
Userlevel 2
Pretty much as a standard, retrieving money from a company is almost impossible. Usually the money would be used as a credit towards bill payments. I have heard of money being returned through a long and tedious process but only in certain circumstances. Good luck.
Userlevel 7
Jason Smith wrote:

Pretty much as a standard, retrieving money from a company is almost impossible. Usually the mon...

Except if koodo owes you money you'll get it back. Never had an issue with that
Userlevel 5
Jason Smith wrote:

Pretty much as a standard, retrieving money from a company is almost impossible. Usually the mon...

If Koodo owes you money, they send it back. There hasn't been any problems with that with Koodo.

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