I am in Asia, and I need to receive a text message here. I have Unlimited international messaging (text & picture) in my plan. However, I couldn’t receive text messages here. I thought I might have to add easy roam to my plan. Yet, I got the following message when I tried to add easy roam
REST call 'service_agreement' failed with service error Status Code: 400 Status Subcode: PPI-420 Status Text: Invalid Price Plan Soc Error Code: 0 Timestamp: 2021-07-22T09:13:31.645-04:00 System Error: SOC 3SINTDTEN (During Validation) was not found
what should I do? by the way, I turned on my phone but I don’t see any mobile provider. Is that a problem with this issue?
Best answer by MilkyWay
I am also on same boat. I am trying to add Easyroam to my account using Selfserve and getting the same error.
I require my number to get OTP for some crtitical application. I have used easy roam on Telus and it worked flawlessly and thought koodo would be same.
Please provide us with a solution to activate Easyroam as self serve is stuck in error.
It is best that you create your own thread to avoid any confusion. If you are still having any difficulties, you can send a message to a Koodo rep on Facebook Messenger or Twitter and have them enable the Easy Roam feature on your Self-Serve account.