Anyone else had an issue trying to downgrade their cell phone plan and get conflicting information? I was told I could downgrade by getting a callback. Finally got a callback and was told I could only upgrade my plan and pay more or pay the same price and get a lower amount of data. I don’t need the data I do have, so want to downgrade for now. Today received a phone call from Koodo saying that due being a long time customer I’m eligible for great deals, and the changes I made to my plan can be better. I said I never made any changes but want to. I said I want to downgrade due to not needing the data, he said he couldn’t help and transferred me to someone else. The someone else was a machine answered by Telus, the robot asked for my cell number which I put in…. then the robot came on and said no one available to help and it hung up. Next came a text with a link to another robot to guide me through making self serve changes! I CANNOT do this on self serve! VERY FRUSTRATING!
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