Koodo Community
Question

changing plans

  • 2 April 2021
  • 2 replies
  • 38 views

I started with Koodo last December, I’m paying for a monthly plan and would like to change plans with more data. I’ve tried to do it online and it is telling me I have to buy a new phone if I want to change my plan. Is there anyway I can keep my current phone and change my plan so I can’t get more data?


2 replies

Userlevel 7
Badge +4

Did you login to your self serve first?

What plan do you have and what plans do you see?

Userlevel 6
Badge +4

Hi @Willbutwell 

 

Thanks for the report! 

 

If you are still unable to proceed with the change in self serve, please try clearing cache and cookies in your browser, and if possible attempt the change from a computer.

 

If the issue still persists, please send us a message on Facebook or Twitter, so we can assist!

 

Thanks,

Flo

Reply