Koodo Community

Community

Solved

Changing plan deletes my previous add-ons ??


If I change my plan I will still have the add-ons I had before. Like Int Long Distance Promo?

5 replies

Userlevel 7
Badge +4
Hello

You should be able to keep your add on. Never lost mine when I changed my plan
Robert wrote:

Hello

You should be able to keep your add on. Never lost mine when I changed my plan

Thanks for your answer. Did you have the default ones or you added or removed some of them before changing the plan? 
Userlevel 7
Badge +4
Robert wrote:

Hello

You should be able to keep your add on. Never lost mine when I changed my plan

I only changed my plan didn't do anything with the add ons.
Userlevel 7
Badge +4
If your "add-ons" were part of the plan, then you will lose those ones.
Userlevel 7
Badge +4
@ Addiel, the international promo is not a part of your plan, you can change plans no problem.

Reply