Koodo Community

Changing different rate plans

  • 18 September 2023
  • 2 replies

Looking at my monthly bill I noticed that my daughter is on the 60$ plan however she should be on the 35$ plan..... is it possible to change her to the right plan??

Thank you

Melissa Jackowski

2 replies

Userlevel 7
Badge +4

Do you see the plan available when you go to change plans in your self serve account?

Login, Select Self Serve at the top of the screen, and select Mobile services from the drop-down menu. Your current plan will be shown. To change it, select Change my plan and follow the steps.

Userlevel 7
Badge +4

When did she get the plan?

Can you check your PDF Ebill to get detailed information? Is the plan supposed to be $60 , but receive $25 credit make $35/mo?