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change the koodo plan


we came to your koodo store to change the plan of my mobile but your staff told me to pay $10 to do it. instead he said to do it online so we dont need to pay the said amount.

3 replies

Userlevel 7
Badge +4
Hello Mae-Mae,

Doing it online is free indeed. Do you need assistance on how to do it online?

Here's how : http://help.koodomobile.com/self-serve/using-self-serve/How-do-I-make-a-rate-plan-change-1

Enjoy.
I would be upset if I'm doing it in store and too my time to come and get charged 10$! At least if you do not understand how to do it, ask them! This is rude! They are trying to downgrade now?! Although, it's easier online unless you have any technical questions.
Userlevel 7
Dmi Pro wrote:

I would be upset if I'm doing it in store and too my time to come and get charged 10$! At least i...

The store staff is unable to change your plan. You can call.in and have customer service do it but koodo will charge you to do anything you can do yourself via selfserve. Koodo is a hands off, do-it-yourself kinda company. That's how some of the prices are kept low. Or so I'm told by my robot overlords. Nonetheless, Koodo is best enjoyed by those who help themselves.

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