My service started last December. I’ve noticed that my plan I have now is cheaper by $5 a month and I want o switch plans. If I pay off my tab (medium for 24 months), can I change my plan to a cheaper plan or do I have to also pay back my (prorated) tab bonus (phone credit) that I got when I bought the phone?
Best answer by MilkyWay
What I am saying is, if I pay off my tab balance say tomorrow but plan to stay with Koodo (which I plan to do until the end of the 24 months) and continue to pay down my tab bonus to 0 dollars, can I still switch tomorrow to a better plan (maybe cheaper but same data etc.) if I am eligible? I am sure self service will tell me if I can or cannot. If I can’t, I won’t pay off my bonus, what’s the point. If that is not possible, I fully understand.
You can change your plan or upgrade a new phone with a remaining Tab balance. However, you will have to pay back the remaining Tab balance left from the time you changed your plan to the time the 24-month period ends, as well as the Tab Bonus. As I explained earlier, this essentially adds up to the “full amount of the device”.
Only after your finish off the Tab balance at the end of 24 months can you make any changes without any penalties to your account.