Koodo Community

Community

Solved

Cap on data roaming charges


Why doesn't Koodo offer $5.00 /day roaming with a cap of $50/month as required by CRTC?
Other carriers are all offering US roaming at $5/day with a cap of $50.

icon

Best answer by Melissa 21 June 2016, 18:18

Hello Pav! We do block the Data once it's reached $50 to avoid going over this cap.  Once the $50 is reached, we block the data and send a message to our customers and give them the option to accept the charges if they would like to use more data.  The roaming plans that we have to offer are available on our website http://koo.do/Im7Mcg .We currently don't have a $5/day option , but who knows what the future holds 🙂? There have been a few Ideas posted on our Community by our other members about our roaming plans, and you can go like them!  Have a great day!

View original

1 reply

Userlevel 6
Hello Pav! We do block the Data once it's reached $50 to avoid going over this cap.  Once the $50 is reached, we block the data and send a message to our customers and give them the option to accept the charges if they would like to use more data.  The roaming plans that we have to offer are available on our website http://koo.do/Im7Mcg .We currently don't have a $5/day option , but who knows what the future holds 🙂? There have been a few Ideas posted on our Community by our other members about our roaming plans, and you can go like them!  Have a great day!

Reply