Koodo Community
Question

cannot remove int long distance saver

  • 5 August 2022
  • 2 replies
  • 23 views

I need to remove int long distance saver add on from my two phone numbers.  I used to add and remove this service from my self service account in the past. Now I am asked to schedule a phone call with the representative to remove the service that I do not need any more. I do not have time to speak with your representative. I will just move my service to a different provider if you act like this. I expect a confirmation from the customer service that this int sever is removed from both of my phone  numbers starting from today.

 


2 replies

Userlevel 7
Badge +4

 

Userlevel 7
Badge +4

Hi there, @Olek  We have looked into your account and removed the Long Distance saver add-on from both lines as of today. You will be able to see the change in your Self serve.  If you wish to add them back in the future, you may do so directly in Self serve. 

 

Cheers, :) 

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