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cannot log into self serve - says email and last name do not match...

K
tried several times to log into self serve for first time and it consistently says the email and name do not match records however the email is what was used to register and the name is the name on the agreement

10 replies

R
Userlevel 7
Badge +4
Hello Kathy, There might have been a mistake on your agreement. At that point you would need to contact Koodo in order to solve the problem.
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Bernard Koodo
Userlevel 7
Badge +4
It's not the email you used here, right Kathy? Also is the account under the same name you used here? 
J
Need the problem resolve now. No delays please.
Dinh
Userlevel 7
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Jacqueline Young wrote:

Need the problem resolve now. No delays please.

What is the problem Jacqueline? the topic is 2 months old.
A Koodo customer, opinions are my own.
J
Still cannot get the problem resolved. Not a happy camper.
L
same here
Allan M
Userlevel 7
Badge +4
Lehman Villeneuve wrote:

same here

What is the problem you are having? Could you create a new thread and further explain your problem?
J
When I receive a billing at malgashjackie@gmail I cannot open my billing because my email address and my passward do not match. Yet.... I am receiving bills from you and I do pay the bills but I cannot get a detail billing from you because I cannot do the self serve. I took in an International Student and registered her under my name last month. Now I need to present her with a bill so she can pay me. But....... I cannot get into my billing from you because you won't let me into my account because my email address and my pass word do not match your records. my password is xxxxxxxx. I want to keep this password because I can remember it. Please solve this problem because the student owes me a considerable amount of money and I would like to be paid. However I need to print out a bill(invoice) to demonstrate she indeed owes me such and such money.
Jacqueline Young
Allan M
Userlevel 7
Badge +4
Jacqueline Young wrote:

When I receive a billing at malgashjackie@gmail I cannot open my billing because my email address...

Jacqueline, this is a public forum so I removed your password in your comment for you. Have you tried the forget your password on the self serve page? Here is a link for it: https://secure.koodomobile.com/clientIdentity/forgottenPassword.do?serviceType=koodo
Bernard Koodo
Userlevel 7
Badge +4
Jacqueline Young wrote:

When I receive a billing at malgashjackie@gmail I cannot open my billing because my email address...

Jacqueline, as per Allan pls recover your password by clinking on the 'Forgot Password' link. If you are unable to login than the password you are trying to use is not the correct one. 

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