Hi there, I am getting nearly at my wits end with this company. After getting assistance only from a volunteer from this page, I have moved forward to looking into buying a new phone/contract. However, when I go to the shop page, it says that orders can only be processed in store. When i contacted Koodo through their terrible Facebook messenger “customer service” all they could tell me was that they will not allow me for “security purposes” and that is the only reason. I have a really hard time believing this because if this is the case, why can EVERYONE ELSE buy a phone online, and more importantly, why do they even advertise this as an option? I am trying to avoid going into stores due to the pandemic and would also like to avoid the activation fees as it SO PROUDLY advertises online. My question is, is this the real reason why I cannot buy online, or is there an underlying factor? I find this super hard to believe and I am very disheartened with this service. If there is no viable reason and option to buy online, I will be transferring my services elsewhere because this is just absolutely ridiculous. Thanks to all the volunteers on this website for helping with my previous inquires.